Help and contact

Writing to us

contact@shadowlabsai.com. Tell us which phone you use Avo on and what you were trying to do. We do not answer health questions: for those, talk to a health professional.

In an emergency

In an emergency, call 911. This page gives general information and does not replace first-aid training.

In France: In an emergency, call 15 or 112. This page gives general information and does not replace first-aid training.

Deleting your account and your data

In the app: “Family and settings”, “Your data and your privacy”, then “Delete my account”. The account, the family you manage and everything logged in it are deleted at once.

If you no longer have access to the app, write to us at contact@shadowlabsai.com from the account’s address: we will delete it for you.

Getting a copy of your data

In the app: “Family and settings”, “Your data and your privacy”, then “Prepare my file”.

I am not getting my sign-in code

Check the address you typed and your junk folder. The code works for 10 minutes; you can ask for a new one.